Privacy Policy — f5777

This Privacy Policy ("Policy") governs the collection, use, storage and disclosure of personal data by f5777 ("the Platform", "we", "us", "our") in connection with the operation of the f5777 online casino and sportsbook, accessible at https://f5777.org and serving players based in Bangladesh. This Policy forms part of our broader commitment to transparent, responsible data stewardship. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on this site.

By registering an account or continuing to use f5777, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not register an account or use the f5777 platform.

When you register and use f5777, we collect two categories of personal data: information you provide directly, and information collected automatically through your use of the platform. Information you provide directly includes:

• Full legal name, date of birth, and national ID or passport number (provided during registration and KYC verification)
• Mobile phone number linked to your bKash, Nagad, Rocket or Upay account
• Email address used for account communications and support correspondence
• Financial transaction records including deposit amounts, withdrawal requests and payment method identifiers
• Any documents submitted for identity verification (e.g. scanned national ID card, utility bill for address verification)

Information collected automatically through your use of f5777 includes:

• Device identifiers, IP address, browser type and version, and operating system
• Session data including pages visited, time spent on each page, and navigation paths through the platform
• Game activity logs including game type, bet amounts, results and timestamps
• Cookie data and similar tracking technologies as described in Section 7 of this Policy

f5777 uses the personal data it collects exclusively for the following purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent:

• Account creation, maintenance and authentication — verifying your identity at registration and on an ongoing basis to prevent fraud and protect your account
• Processing financial transactions — handling deposits via bKash, Nagad, Rocket and Upay, and processing withdrawal requests to your registered payment method
• Responsible gaming monitoring — analysing gameplay patterns to identify signs of problem gambling and, where necessary, applying account protections in accordance with our Responsible Gaming Policy
• Customer support — using your contact details and account history to respond to your queries, complaints and support requests efficiently
• Legal and compliance obligations — retaining transaction and identity records as required under anti-money-laundering (AML) regulations and applicable financial law
• Platform improvement and analytics — using aggregated, anonymised usage data to improve the performance, layout and game offering of the f5777 platform

f5777 processes your personal data under the following legal bases, consistent with applicable data protection principles:

• Contractual necessity — processing required to fulfil our obligations to you under the Terms & Conditions, including account management and payment processing
• Legal obligation — processing required to comply with applicable laws and regulations, including AML requirements, age verification, and financial record-keeping
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your privacy rights
• Consent — where we seek to use your data for purposes beyond those listed above (e.g. direct marketing communications), we will request your explicit consent separately and you may withdraw it at any time

f5777 may disclose your personal data to the following categories of third parties only where strictly necessary:

• Payment service providers — bKash, Nagad, Rocket, Upay and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) receive the minimum data necessary to process your transactions securely
• Identity verification and KYC service providers — third-party providers used to verify the authenticity of identity documents submitted during account registration or review
• Legal and regulatory authorities — where f5777 is required by law, court order or regulatory direction to disclose personal data; in such cases we will disclose only the minimum information required and, where legally permissible, will notify you in advance
• Technology and infrastructure partners — cloud hosting and platform infrastructure providers operating under strict data processing agreements that prohibit them from using your data for any purpose beyond service delivery

All third parties to whom f5777 discloses personal data are contractually required to maintain appropriate technical and organisational security measures and to process the data only for the specific purpose for which it was disclosed. f5777 remains responsible for ensuring that such disclosures comply with applicable data protection obligations.

f5777 handles all payment data with the highest level of care. When you make a deposit or withdrawal via bKash, Nagad, Rocket or Upay, the transaction is processed directly through the respective mobile financial service provider's secure payment gateway. f5777 does not store full mobile banking credentials on its servers. We retain only the transaction reference, the mobile number (last four digits visible only), and the transaction amount, for the purposes of reconciliation, dispute resolution and AML compliance.

All financial data stored by f5777 is encrypted at rest using industry-standard encryption. Access to financial records is restricted to authorised personnel only, and all access is logged and audited on a regular basis. In the event of a data breach that affects financial information, f5777 will notify affected players via their registered contact details within the timeframe required by applicable law and will take immediate remediation steps.

f5777 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help us recognise you when you return to the platform, remember your preferences, and analyse how the platform is used. We use the following categories of cookies:

• Strictly necessary cookies — essential for the platform to function correctly, including session management, login state, and security tokens; these cannot be disabled without disrupting your use of the platform
• Performance and analytics cookies — used to collect anonymised data about how players navigate the platform, which pages are visited most, and where technical errors occur; this data is used solely to improve the platform
• Functional cookies — used to remember your preferences such as language setting (English or Bengali), display options, and recently played games, to personalise your experience on return visits
• Fraud prevention and security cookies — used to detect and prevent fraudulent account activity, bot traffic, and suspicious behavioural patterns that may indicate unauthorised access attempts

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the f5777 platform. Strictly necessary cookies cannot be disabled via browser settings as they are required for the platform to operate. For more information on managing cookies on popular mobile browsers used in Bangladesh (Chrome for Android, Safari for iOS), please refer to your browser's help documentation.

f5777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account data and transaction records are retained for a minimum of 5 years from the date of account closure, consistent with standard AML record-keeping obligations. Identity verification documents (national ID, passport scans) are retained for a minimum of 5 years from the date of submission. Game activity logs are retained for 2 years from the date of the relevant gaming session. Support correspondence is retained for 3 years from the date of the final communication in each support thread.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification. Where a legal hold is in place (for example, in connection with ongoing litigation or a regulatory investigation), data will be retained until the hold is lifted, after which normal retention periods resume.

As a registered player on f5777, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided in Section 13 of this Policy. We will respond to all valid requests within 30 calendar days of receipt:

• Right of access — you may request a copy of all personal data we hold about you, together with information about how it is used and with whom it has been shared
• Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you
• Right to erasure — subject to our legal retention obligations, you may request deletion of your personal data; we will comply where no overriding legal or contractual reason requires us to retain the data
• Right to restrict processing — you may request that we limit the way we use your data while a dispute over its accuracy or lawfulness is resolved
• Right to data portability — you may request that we provide your personal data in a structured, commonly used and machine-readable format so you can transfer it to another service provider
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time; withdrawal does not affect the lawfulness of processing carried out before the withdrawal

Please note that certain rights may be limited where their exercise would conflict with f5777's legal obligations — for example, we cannot erase transaction records that we are legally required to retain for AML compliance purposes. In all such cases, we will explain the specific legal basis for any limitation applied to your request.

f5777 is strictly an adults-only platform. We do not knowingly collect, store or process the personal data of any person under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through a fraudulent registration or any other means — we will immediately delete all data associated with that account and close the account permanently. Parents and guardians who believe that a minor may have registered on f5777 are encouraged to contact our support team immediately so that appropriate action can be taken without delay.

f5777 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers; encryption at rest for sensitive personal and financial data stored in our databases; role-based access controls that limit staff access to personal data on a strict need-to-know basis; regular security audits and penetration testing of our platform infrastructure; and multi-factor authentication requirements for administrative access to systems holding personal data.

While f5777 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your data secure: never share your f5777 password with anyone, use a strong and unique password for your account, and contact support immediately if you suspect that your account has been accessed without your authorisation.

f5777 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material — meaning they significantly affect the way we collect, use or share your personal data — we will provide advance notice by publishing the revised Policy on this page and updating the effective date shown at the top of this document. We recommend that you review this Policy periodically to stay informed about how we protect your information.

Your continued use of f5777 following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should stop using the platform and may request account closure in accordance with Section 10 of the Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to report a data protection concern, please contact the f5777 support team directly. All privacy-related enquiries are handled by dedicated staff and will be treated with strict confidentiality. We aim to acknowledge all privacy requests within 2 business days and to provide a full response within 30 calendar days.

Email: [email protected]